Banco Macro sought to strengthen its customers’ digital experience by offering faster and more efficient customer service through digital channels while reducing the burden on its Contact Center.
With the support of Belltech and Nuance, the bank implemented the virtual assistant “eMe,”, based on Nina AI technology. This assistant established itself as the first point of contact in digital channels, responding to queries smoothly and naturally, ensuring efficiency and personalization.
10 de November de 2025
Background BBVA Argentina, part of the global financial group BBVA, stands out for its focus on innovation and its commitment to supporting customers at every stage of their financial journey. The bank is constantly striving to enhance the customer experience across all touchpoints, combining technology, design, and service to show...
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24 de September de 2025
Background Bancolombia, part of the CIBES group, is a universal banking institution serving customers across all socioeconomic segments, from individuals to large corporations. Its self-service network has more than 4,900 ATMs and an extensive infrastructure of multifunctional devices. Challenge The diversity of brands and references in its self-service network generated...
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23 de September de 2025
Background ITTI is a Paraguayan company chaired by César Astigarraga, with more than 10 years with the group. Its beginnings were linked to providing banking email services for financial institutions. Over time, ITTI incorporated international partnerships and strengthened its focus on building digital experiences, becoming a key player for several...
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22 de September de 2025
Challenge Starken sought to improve the customer experience for parcel delivery and pickup by optimizing service times and adapting to the self-service needs of the courier industry. Solution In 2021, Starken implemented its first 24/7 automated branch in Chile, located in the Las Condes HUB. Equipped with self-service totems, the...
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17 de September de 2025
Challenge COFIDE sought to optimize its Collections and Disbursement processes, reducing management time and minimizing errors associated with manual and repetitive tasks, in order to advance its digital transformation. Solution In 2021, COFIDE implemented a Robotic Process Automation (RPA) solution with Belltech. This technology streamlined the execution of cross-functional and...
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