Digital Transformation with Multivendor Solutions

ITTI found in Belltech a key ally to advance toward technological autonomy. With the integration of KAL and a new agile work model, the company accelerated its projects, improved user experience, and strengthened its position as a leader in digital banking solutions in Paraguay.

Background

ITTI is a Paraguayan company chaired by César Astigarraga, with more than 10 years with the group. Its beginnings were linked to providing banking email services for financial institutions. Over time, ITTI incorporated international partnerships and strengthened its focus on building digital experiences, becoming a key player for several financial institutions in the country.

Challenge

The company needed to restructure its way of working and seek more flexible and robust technological solutions. This included finding hardware and software that would adapt to its technological sovereignty goals, that is, being able to build and control its own solutions without depending on a single supplier.

Solution

During this process, ITTI met Belltech, which offered the KAL solution, recognized for its multi-vendor capabilities. After testing and delving into its functionalities, ITTI identified that this tool aligned with its goal of technological independence.

Furthermore, the implementation was accompanied by a new work methodology (Agile Workbench) that allowed it to optimize processes, improve collaboration, and accelerate the delivery of results.

Results

• Implementations with faster execution times than the industry standard.
• High levels of customer satisfaction, according to surveys on the self-service experience.
• User-Friendly equipment well Aaccepted by end users.
• Growth with multiple brands thanks to the flexibility of the multivendor solution.
• Synergistic collaboration: ITTI and Belltech work as one team.

Testimonial

“I would highly recommend working with Belltech to other companies. I highlight their openness, their constant listening to customer needs, and their ability to adapt. Today, after all this experience, we struggle to find weaknesses in the relationship. Like us, Belltech seeks quality and rapid solutions that generate value in the market”.

– César Astigarraga, CEO ITTI