Transparency

At Belltech we are committed to achieving a responsible digital transformation, promoting technological solutions that promote sustainability and transparency. We believe in innovation as a driving force to build a more ethical and sustainable future, where our actions reflect our values. Here you can learn about the measures we are taking to achieve these objectives.

Reporting channel

Have you detected any irregularities or do you need to make a report? Contact us through this form and tell us your problem.

Michael Everard I CEO Belltech

Commitment to Transparency

For years there was a conviction that issues of integrity were not attributable to the private sector. However, the events known worldwide in recent years have shown us that business ethics applies to all actors in society, whether public or private. These same events have motivated us to recognize that it is no longer enough to comply with the law, but that we are required and must demand more of ourselves.

Michael Everard I CEO Belltech

As part of our Global Sustainability Strategy, , and in each of its subsidiaries, Belltech has committed to developing all its activities with high ethical standards, considering this measure as a fundamental pillar of our actions. Thus, we have developed and shared a Code of Ethics, constant training and Reporting Channels, , in order to reaffirm our commitment to our ecosystem of clients, partners, collaborators, directors, shareholders and society in general.

In addition, we are incorporating a Crime Prevention Model throughout our organization, which will ensure a strengthening of our internal controls, including our relationships with suppliers and allies. Within the framework of these commitments, Belltech has adopted a Personal Data Protection Policy that establishes clear guidelines for the proper treatment of the personal information of our clients, employees, suppliers and other interested parties. This policy is governed by the legal provisions in force in each country where we operate, including the General Data Protection Regulation (GDPR) of the European Union, the Privacy Protection Law of Chile and the Personal Data Protection Laws of Colombia, Argentina, Peru, Ecuador, Mexico, Brazil and Uruguay.

In line with our policy, Belltech is committed to:

Transparency and Consent:

Obtaining the free, specific and informed consent of the owner for the processing of their personal data, ensuring that the process of data collection and use is carried out in a transparent manner and with full knowledge by the owners.

Access and Rectification:

Facilitating the exercise of the rights of access, rectification, cancellation and opposition (ARCO rights) to the owners of personal data, allowing them to know, update and rectify their personal information in our databases.

Security and Confidentiality:

Implementing technical, human and administrative measures to protect personal data against unauthorized access, accidental or unlawful destruction, loss, alteration or unauthorized dissemination. These measures include data encryption, access control and awareness programs for our collaborators on the importance of protecting personal data.

Purpose and Proportionality:

Ensure that personal data is processed only for the specific, explicit and legitimate purposes for which it was collected, avoiding any excessive or unauthorized use of the information.

Risk assessment and Mitigation:

Conduct privacy impact assessments (PIA) to identify and mitigate potential risks in the processing of personal data, ensuring that our processes and practices meet the highest standards of security and privacy.

Incident Responses:

Have an effective procedure for dealing with security incidents that affect personal data, allowing for a rapid and appropriate response to minimize the impact and ensure the protection of information.

The actions detailed above will allow us to have committed work teams, suppliers aligned with these objectives and clients confident that they have trusted an ethically responsible company. In this way, we contribute to the creation of solid relationships and networks, fostering a culture of respect and responsibility, avoiding risk situations and conflicts of interest.

In addition, Belltech is a Cooperating Member of the Chilean Chapter of Transparency International, an organization that verifies that our objectives, principles, rules and procedures are at the forefront in terms of transparency, permanently training our collaborators. We hope that these purposes are firmly shared by all, supporting a culture of responsibly ethical business.

Corporate Policies

  • Environmental Policy
  • Information Security Policy
  • Quality Management Policy

    Environmental Policy

    Belltech Colombia SA. is committed to protecting the environment and preventing pollution, through the control of processes to provide digital solutions and technological services in unified communications, self-service systems and points of sale; through the sustainable use of resources, compliance with legal and other applicable requirements and committing to the continuous improvement of the performance of its environmental management system.

    Objectives of the Environmental Management System

    • Protect the environment and prevent pollution.
    • Manage the risks of Belltech's Environmental Management System.
    • Comply with legal and other applicable environmental requirements.
    • Continuously improve the Environmental Management System.

    Scope of the Environmental Management System.

    Provision of digital solutions and technology services [at Belltech Colombia], including:

    • Unified communications: PBX systems, videoconferencing, call or contact center solutions, telecommunications equipment, networking, switches, and data networks.

    • Self-service systems: kiosks, self-service terminals, ATMs, queue management systems, and point-of-sale (POS) solutions.

    Note: Belltech refers to the following certified entities:

    • Belltech International LLC: Argentina, Colombia, Ecuador, Peru.

    • Bell Technologies S.A.: Chile.

    Information Security Policy

    Belltech is committed to protecting the confidentiality, integrity, and availability of its own information and that of its partners, in its processes to provide digital solutions and technology services in unified communications, self-service systems, and points of sale. This is achieved through risk management, compliance with legal and other information security-related requirements, and a commitment to the continuous improvement of its information security management system.

    Information Security Management System Objectives

    • Ensure that employees and processes guarantee the confidentiality, integrity, and availability of Belltech's information and services, as well as those of its partners.
    • Define, implement, and maintain information security controls and best practices applicable to the business.
    • Identify, assess, and manage risks related to information security.
    • Promote compliance with 100% of applicable legal, regulatory, and contractual requirements concerning information security.

    Scope of the Information Security Management System

    Provision of digital solutions and technology services [at Belltech Colombia], including:

    • Unified communications: PBX systems, videoconferencing, call or contact center solutions, telecommunications equipment, networking, switches, and data networks.

    • Self-service systems: kiosks, self-service terminals, ATMs, queue management systems, and point-of-sale (POS) solutions.

    Note: Belltech refers to the following certified entities:

    • Belltech International LLC: Argentina, Colombia, Ecuador, Peru.

    • Bell Technologies S.A.: Chile.

    Quality Management Policy

    Belltech is committed to the satisfaction of our customers and stakeholders through the control of processes to provide digital solutions and technology services in unified communications, self-service systems, and points of sale. This is achieved by complying with legal and other applicable requirements, and by committing to the continuous improvement of its quality management system.

    Quality Management System Objectives

    • Achieve customer satisfaction.
    • Achieve employee satisfaction.
    • Attain optimal profitability.
    • Continuously improve our management systems.

    Scope of the Quality Management System

    Provision of digital solutions and technology services [at Belltech Colombia], including:

    • Unified communications: PBX systems, videoconferencing, call or contact center solutions, telecommunications equipment, networking, switches, and data networks.

    • Self-service systems: kiosks, self-service terminals, ATMs, queue management systems, and point-of-sale (POS) solutions.

    Note: Belltech refers to the following certified entities:

    • Belltech International LLC: Argentina, Colombia, Ecuador, Peru.

    • Bell Technologies S.A.: Chile.

Other Corporate Policies and Annexes

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