Blog and News

Find out the latest news about Belltech here. Find out about our projects, initiatives and the latest developments in digital transformation.

All entries

Self-Service and Automation: Transforming Customer Experience with Innovation

In an environment where demands evolve at high speed, automation is no longer an option, but rather ...

30 de January de 2025
New Android-Based Self-Service Kiosks: Belltech’s Innovation for the Market and Improved Customer Experience

Self-Service Kiosks with Android OS: Flexible, Scalable, User-Friendly, Real-Time Analytics At Bellt...

20 de January de 2025
The AI Era Has Arrived – “ChatBots and Artificial Intelligence: The Future of Customer Service is Now”

In today’s digital age, the way companies interact with their customers has transformed dramatically...

19 de November de 2024
Why is NPS no longer enough?

Technology at the service of improving CX Nowadays, companies want to know if they offer an excellen...

3 de March de 2023
What is IP telephony and how can it benefit your business?

IP telephony is gaining more and more followers every day among companies of all industries. But wha...

24 de August de 2022
What is the purpose of self-service in a company?

Nowadays all businesses are in constant evolution, where their focus is to ensure convenience for al...

23 de August de 2022
What is conversational artificial intelligence and what are its advantages?

Conversational artificial intelligence is a technology that uses data, processes language in a natur...

22 de August de 2022
How can Cloud Contact Center benefit your company?

In recent years, customer service in companies of all sizes has become a constantly evolving factor....

22 de August de 2022
How do self-service technologies impact customer service and satisfaction?

In an increasingly technological world, evolution has been key in a certain sense, especially in ter...

18 de August de 2022
MARKETING AUTOMATION

Efficiency and effectiveness in omnichannel marketing campaigns New technologies and high customizat...

28 de February de 2022
EVOLUTION OF OMNICHANNEL STRATEGIES FOR THE TIMES TO COME

WHAT SHOULD NOT BE MISSING IN PLANNING FOR 2022 We start a new year adding knowledge under the “new ...

31 de January de 2022
COMMUNICATIONS TRENDS THAT WILL SHINE THIS 2022

Tools of the future that will be at our disposition On the verge of the new year and because of the ...

29 de December de 2021
Cloud Computing

Essential ally in digital transformation Digital ecosystems grow at a tremendous pace. We are living...

29 de November de 2021
The boom of self-service

The age of CX opportunities in LATAM After the strong effects caused by the pandemic and in some cas...

29 de October de 2021
Belltech Agile Framework

Agile Methodology for everything When we talk about Agile, Scrum and Agile framework we imagine wall...

30 de September de 2021
Agile and CX

¿Are we prepared for the future? Currently, a successful enterprise has the imperative need to antic...

31 de August de 2021
BELLTECH ADDS NEW PARTNERSHIP WITH BRAZE

For the benefit of your customers Braze, the integrated customer engagement platform arrives to Lati...

24 de August de 2021
I WANT A VIRTUAL ASSISTANT!

Making service efficient and simple When someone assists us, we expect them to be fast, efficient, s...

30 de July de 2021
Banco Macro: Moving towards a complete digital experience for your customers

Banco Macro has incorporated into its Digital Transformation strategy a complete renovation of its v...

1 de July de 2021
KEY DIGITAL TRENDS FOR POST PANDEMIC RETAIL

4 trends in technological solutions The technological industry is in a deep phase of interaction sin...

30 de June de 2021
IT IS RPA TIME

Fast and efficient solutions demand automation combined with human analysis. Now is the time for aut...

28 de May de 2021
Strategy and vision towards customers

Últimos días de marzo y Belltech desea culminar este mes de la mujer, conmemorando la fecha mostrand...

30 de March de 2021