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Customer Experience
We use technology to improve your customer experience. We help you go beyond phone calls so you can deliver a true omnichannel experience.
We provide integrated solutions for you to build quality relationships with your customers and streamline contact moments.
Conversational IVR
Implement smart functionalities in your contact media through Interactive Voice Response (IVR). Through integrated speech recognition with your platforms and speech-to-text conversion, you can collect information from your customers and associate it with data from your back-office systems, in order to automatically respond to queries or requests, improving your response times and costs.
Workforce Optimization
Simplify your operations by using a single coordinated source for support, service, and maintenance, reduce your costs and improve your customers’ experience.
Analytics and Reporting
Get visibility of the management performed by your customer service team, in a simple, fast, and real-time way. Identify underperforming processes or agents at an early stage and modify their management to increase satisfaction rates.
Recording
Capture (record), manage and process all calls and information received by your customer service team and comply with current regulations.
We have self-check out solutions for mass and small shopping, each of this hardware designed to optimize the time in the lines of your business and enhance the experience of your customers.
Contact Center Cloud
Migrate your contact center to a secure cloud and facilitate accessibility.
Voice of the customer (VOC)
Monitor what your customers are saying about your enterprise, receive constant feedback and take actions to improve their experience.
Robotic Process Automation (RPA)
Improve your critical enterprise processes that demand accuracy and speed but do not require decision making to achieve. Delegate this mission to a robot and assign your collaborators to tasks where their time will be useful.
Remote Agent
Provide your employees who are out of the office with the same tools and capabilities as your employees who are in the office. Your contact center agents will never miss a call with anywhere access to communications applications.
Virtual Assistants
Generate fluid conversations and provide support in complex interactions through the latest artificial intelligence technology to deliver a unique customer experience.
Belltech Technology Partners
Casos de éxito
A synergy has been performed between both companies that allows them to have a single point of view on innovation and technological transformation. Belltech has earned the bank’s trust. We do feel that we have been supported by the consulting
Mónica Rusi | Customer Service Manager | Banco Macro
A synergy has been performed between both companies that allows them to have a single point of view on innovation and technological transformation. Belltech has earned the bank’s trust. We do feel that we have been supported by the consulting
Mónica Rusi | Customer Service Manager | Banco Macro
We believe in Belltech’s ability to implement projects quickly We have had quite complicated projects, but the truth is that they have been a success
Arturo Johnson | Digital Channels Tribe Leader | Banco de Crédito del Perú
We believe in Belltech’s ability to implement projects quickly We have had quite complicated projects, but the truth is that they have been a success
Arturo Johnson | Digital Channels Tribe Leader | Banco de Crédito del Perú
It has been a friendly relationship, with a lot of commitment and responsibility. We consider that Belltech is an experienced and knowledgeable company
Efraín Vieira | Executive President | Banco del Pacífico
It has been a friendly relationship, with a lot of commitment and responsibility. We consider that Belltech is an experienced and knowledgeable company
Efraín Vieira | Executive President | Banco del Pacífico
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