Belltech Blog

28 de May de 2021 28 de May de 2021

IT IS RPA TIME

Fast and efficient solutions demand automation combined with human analysis. Now is the time for automation and human functions to come together to meet new market demands. We try hard to find quick solutions to processes that for us as clients seem so simple, but the organizational response shows us that, due to lack of […]

Fast and efficient solutions demand automation combined with human analysis.

Now is the time for automation and human functions to come together to meet new market demands. We try hard to find quick solutions to processes that for us as clients seem so simple, but the organizational response shows us that, due to lack of employees or administrative management, the requests cannot be processed the way we want them to be: fast and efficient.

As Belltech, we see that many repetitive processes within organizations would be more efficient if RPA were incorporated into them, but we understand that enterprises do not always make the leap to this evolution, because they’re afraid of the costs, the complexity of new processes, the belief of complex implementations, among others. But let’s understand RPA in simple words, what it promises to come to solve, and why it is so urgent to incorporate it today.

Robotic Process Automation (RPA) is a digital solution that helps us to create virtual robots to automate repetitive tasks in organizations. RPA is capable of automating processes as simple as a copy and paste activity, up to tasks as complex as detecting fraud or unpaid bills. Basically, it depends on how clear the organization is about its procedures and the effective detection of those where cognitive analysis is not required to carry them out. From there, anything is possible!

Automation brings several benefits. Among them, for example, we notice how employees optimize their time to take care of truly essential tasks, demonstrating skills in data analysis. They afterwards transform these pieces of data into solutions, which leads to an effective use of service times in the peak hours, prioritizing better human interaction and customer experience. On the customer side, a better, faster, more efficient and error-free service is obtained. In addition, organizations improve compliance, can adapt their strategies to the demand peak and obtain insights according to the data collected by the robots. This last element is one of the most valued nowadays, as it allows to make visible information that was previously hidden behind the processes and increase the knowledge of their customers. And finally, the inclusion of RPA allows organizations to reduce costs and have a quick ROI, by efficiently allocating company resources to processes and data processing and improving customer satisfaction by delivering a quality service on time.

In summary, RPA technology helps organizations to run more efficiently!

Belltech, a company present in 7 Latin American countries and with more than 22 years of experience supporting the transformation processes of enterprises, can become the strategic partner that designs and executes the adoption of this technology within organizations. From a consulting point of view and offering full support during the process, we collaborate with our customers to ensure the success of the projects, and we use our experience to get the most out of the information for the knowledge of your final customer.

Latest posts

android

New Android-Based Self-Service Kiosks: Belltech’s Innovation for the Market and Improved Customer Experience

20 de January de 2025

Self-Service Kiosks with Android OS: Flexible, Scalable, User-Friendly, Real-Time Analytics At Belltech, our commitment to innovation drives us to design solutions that transform how companies interact with their customers. Today, we highlight our latest offering: self-service kiosks equipped with the Android operating system. These devices revolutionize operational efficiency and customer...

READ MORE

The AI Era Has Arrived – “ChatBots and Artificial Intelligence: The Future of Customer Service is Now”

19 de November de 2024

In today’s digital age, the way companies interact with their customers has transformed dramatically. Consumers now expect fast, personalized, and efficient responses, driving organizations to adopt new technologies that enhance customer service. Within this context, ChatBots have emerged as a key tool to improve the customer experience. As a provider...

READ MORE

Why is NPS no longer enough?

3 de March de 2023

Technology at the service of improving CX Nowadays, companies want to know if they offer an excellent customer experience throughout their entire journey, and to measure this, the Net Promoter Score (NPS®), an indicator aimed at knowing the probability that a customer will recommend a company, brand, service or product...

READ MORE

What is IP telephony and how can it benefit your business?

24 de August de 2022

IP telephony is gaining more and more followers every day among companies of all industries. But what are the reasons why organizations have decided to switch from regular public network telephony to this technology? This is largely since it provides more efficient and stable communication. Below, you will learn all...

READ MORE